Refund policy
RETURNS
Your satisfaction is our top priority. If something is not right, you can send it back. ModernTribe uses a returns portal to issue return labels and track your return. Start your return at moderntribe.com/pages/returns with your order number and shipping zip code.
If you have a question or concern about a return, call us at 877-324-1818 or email shalom@moderntribe.com. We will be happy to help!
Within 30 days of receipt: return unused items for a refund to your original payment method for the item cost, less the original shipping fee (if applicable) and a $10 shipping and handling fee. Prefer store credit? Choose store credit instead and we waive the $10 shipping and handling fee.
31 to 60 days after receipt: items can be returned for store credit only.
Gifts can be exchanged or returned for store credit.
If an item is damaged, defective, or we sent the wrong item, please contact us and we will pay for your return postage and handling and make it right.
Final sale: special order items, food, select seasonal items and personalized items cannot be returned unless the item is damaged or defective.
Items must be new and unused, with all parts, accessories and packaging, to receive full credit.
- Pack the item securely in the original packaging.
- Enclose the original packing slip with the item.
Refunds are issued in the same form as the original payment, or as store credit, within 10 business days of us receiving your returned item. Original and return shipping costs are not refunded unless the item was damaged, defective or sent in error.
We accept U.S. returns only at this time.