Your Satisfaction is a top priority. We want you to be completely satisfied with your purchase from ModernTribe. Please utilize our Return Management System to notify us of your return. You will pay for your own label using this self-serve return system. However, if your return is due to damage, defect, or if you received the wrong item, we will refund your return postage along with your item refund.
If you have a question or concern about returns -- call us at 877-324-1818 or Contact Us -- we will be happy to help!
- If you are unhappy with your purchase, simply return the item(s) to us within 30 calendar days of receipt and we'll be happy to issue a refund.
- Return items up to 60 days for a store credit.
- If an item is damaged, defective, or if you received the wrong item, we will pay for your return postage. Either contact us to create a label for you or use our self-serve method and we will refund you for your return-postage cost.
- Special order items, select seasonal items and personalized items are final sale and cannot be returned unless an item is damaged or defective.
- If you are returning an item for any other reason, please ensure the item is new, unused, and with all its parts, accessories, and packaging in order to receive full credit.
- Pack the item securely in the original packaging.
- Enclose the original packing slip with the item.
- We recommend packages valued $50+ be shipped with tracking and insurance.
- You can expect a refund in the same form as the original payment or a store credit within 2 business days of us receiving your returned item.
- You will be refunded for the purchase price of the items returned. Your original shipping cost will not be refunded unless the return is for a damaged or defective item or item received in error.
- Yes! We will gladly exchange a gift or give your gift recipient a store credit.