Returns
Changed your
mind? No problem.
Thirty days for a refund, sixty for store credit, and a portal that prints the label for you. Here is the whole policy, plainly.
Return policy
Your satisfaction is our top priority. If something is not right, send it back to us unused within 30 calendar days of receipt.
Refund
Back to your original payment method for the item cost, less the original shipping fee (if applicable) and a $10 shipping and handling fee.
$10 waived
Choose store credit instead of a refund and we waive the $10 shipping and handling fee entirely.
Store credit
Past 30 days you can still return items for up to 60 days for store credit. Gifts can be exchanged or returned for store credit.
Damaged, defective, or did we send the wrong item? We will pay for your return postage and handling. Just get in touch and we will make it right.
Before you send it back
- Items must be new and unused, with all parts, accessories and packaging, in order to receive full credit.
- Enclose the original packing slip with the item.
- Gifts are always welcome back — we will gladly exchange them or give your gift recipient store credit.
Final sale: special order items, food, select seasonal items and personalized items cannot be returned unless the item is damaged or defective. U.S. returns accepted only at this time.
How to return
Our returns portal does the paperwork. Have your order number and shipping zip code ready.
Get your label
- Download a USPS shipping label or QR code right from the portal.
Pack it up
- Pack it securely in the original packaging with the packing slip.
Get your refund
- We take it from there — see refund timing below.
Refunds
Refund timing
In the same form as the original payment, or as store credit
Shipping and handling
Deducted from refunds; waived when you choose store credit
Original and return shipping
Not refunded, unless the item was damaged, defective or sent in error
Refunds are issued within 10 business days of us receiving your returned item, for the purchase price of the items returned less the $10 shipping and handling fee.
Questions? We're here.
If you have a question or concern about a return, call or email us and we will be happy to help.