Your Satisfaction is top priority. We want you to be completely satisfied with your purchase from ModernTribe. Please utilize our Return Management System, below, to notify us of your return.
If you have a question or concern about returns -- callus at 877-324-1818 or Contact Us -- we will be happy to help!
- If you are unhappy with your purchase, simply return the item(s) to us within 30 calendar days of receipt and we'll be happy to issue a refund.
- NEW: We now extending our return policy and allowing returns for store credit for returns after 30 calendar days but before 60 days of receipt of items.
- If an item is damaged, defective, or if you received the wrong item, please contact us within 10 calendar days of receipt and we will issue you a paid return postage label.
- Special Order Items and Personalized Items are final sale and cannot be returned unless an item is damaged or defective.
- If you are returning an item for any other reason, please ensure the item is new, unused, and with all its parts, accessories, and packaging in order to receive full credit.
- Pack the item securely in the original packaging.
- Enclose the original packing slip with the item.
- We recommend packages valued $50+ be shipped with tracking and insurance.
- You can expect a refund in the same form as the original payment or a store credit within 5 business days of us receiving your returned item.
- You will be refunded for the purchase price of the items returned. Your original shipping cost will not be refunded unless the return is for a damaged or defective item or item received in error.
- Yes! We will gladly exchange a gift or give your gift recipient a store credit.